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TUES 24 OCT // 1:30 PM – 5:30 PM

Primary Content Topic: Cross-Cutting

Patient/family driven patient care models are emerging to extend traditional health care delivery models to empower patients and families own self care and safety. This presentation will provide hands on training and implementation strategies for developing a patient family centered care model in a rehabilitation setting using goal attainment scaling. Specific tools, training modules, and measures of success will be described.


  1. Describe a program model for integrating patient family centered care using goal attainment scaling
  2. Demonstrate knowledge of training modules for motivational interviewing
  3. Describe outcome measures for success


Susan Johnson, MA, CCC-SLP, CCM
Shepherd Center

Tiffany Lecroy, MSN, RN, CRRN, FNP-C, ACNS-BC
Shepherd Center

Virginia Martin, MEd, CCC-SLP, CCM
Shepherd Center

Tracey Wallace, MS, CCC-SLP
Shepherd Center

Allison Cwick, MS, CCC-SLP
Shepherd Center


Susan Johnson, MA, CCC-SLP, CCM is the Director of Brain Injury Services at Shepherd Center, one of the top 10 Rehabilitation Hospitals in the country. She manages the full continuum of services from Acute, DOC, rehabilitation services for inpatient, day, residential and outpatients. She also manages the Share Military Initiative for TBI/PTSD. Susan is a Speech/Language Pathologist by profession where she received her undergraduate degree at the University of Florida and her graduate degree at the University of Tennessee. She has over 35 years in brain injury programing and has spoken regionally and nationally. Susan has been a strong advocate both at the state and federal level for people with brain injuries and their families.


Tiffany LeCroy is a Certified Rehabilitation Registered Nurse employed by Shepherd Center in Atlanta, Georgia; and she currently serves as a Clinical Nurse Specialist in the Brain Injury Program. She has over 22 years’ experience specializing in rehabilitation. In her current role, she oversees the orientation and education of clinical nursing staff, as well as develops and presents educational materials for patients and caregivers at Shepherd Center. She frequently provides brain injury presentations to acute care hospital staff, local university nursing students, and at national nursing conferences. She is a co-author for The Association of Rehabilitation Nurses “The Specialty Practice of Rehabilitation Nursing: A Core Curriculum” (7th Ed.); Traumatic Injuries Chapter 23. She has also been appointed by the Association of Rehabilitation Nursing to serve as the Senior Reviewer for the Elsevier Rehabilitation Nursing Skills collection. Tiffany is board certified as Adult Clinical Nurse Specialist and Family Nurse Practitioner.

Virginia Martin, MEd, CCC-SLP, CCM, has 30 years experience working in the field of brain injury rehabilitation though out the continuum of care. She has worked in inpatient and community re-entry settings as well as in a brain injury transitional support program which served former patients in the community. Positions have included speech-language pathology, case management and program direction. Program direction and program development have been her primary focus. She developed and directed the Day Rehabilitation Program at Children’s Healthcare of Atlanta. She developed and managed the Transition Support Program at Shepherd Center which provided case management, life skills training, peer support and vocational services to patient post-discharge. Within her position as ABI Inpatient Program Manager at the Shepherd Center, she collaborated to develop and implement Patient/Family Centered Care within the inpatient, day program and outpatient programs. This is an ongoing focus of her position as Program Manager.

Tracey Wallace

Tracey Wallace, MS, CCC-SLP is a Speech-Language Pathologist at Shepherd Center, in Atlanta, Georgia where she specializes in brain injury rehabilitation. She also performs clinical research, provides mentorship to staff and participates in community outreach and advocacy. Tracey has over 15 years of experience using assistive technology for cognition to help people with cognitive-communication impairments function more independently and participate in desired activities at home, work, school and in their community. She has published and lectured nationally on outcome measurement, functional interventions and the use of technology in rehabilitation for brain injury. Tracey is currently a co-investigator on several active grant funded research projects focused on development and testing of emerging technologies for cognitive rehabilitation.

Allison Cwick, MS, CCC-SLP, is a Speech-Language Pathologist with 10 years of experience working with patients with a variety of neurological diagnosis across the continuum of care. Settings include Level 1 & Level 2 trauma hospitals, inpatient rehabilitation & outpatient rehabilitation. She is currently a Speech-Language Pathologist in the Shepherd Center Inpatient Brain Injury Program. Allison collaborated to develop and implement the training protocol for Patient/Family Centered Care at Shepherd Center.


ACRM Annual ConferenceProgress in Rehabilitation Research (PIRR#2017)

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